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Drive results connected to your real-time business data
Improve your site and search results with smart analytics — built into the Search.io dashboard or piped to your preferred analytics suite. Connect your CDP, CRM, call center, or other business systems to leverage data and deliver better outcomes.
Uncover search trends, what your customers were looking for in the first place, and what needs fixing.
Search.io will automatically boost results for queries that perform well. With the Search Explorer, you can get insights to the query/ result pairs that are performing well.
Customer interact with your brand across different platforms. Leverage data from your data warehouse or other sources to drive better results.
Use business data such as inventory, conversions, margin, help desk history, or ratings to adjust and optimize results and ranking for the outcomes you want.
Keep your fingers on the pulse with key metrics
Analytics are central to making good business decisions. Search metrics capture the exact state of user intent, and with Search.io you can get smart insights to improve search results.
Search trends are the heartbeat of your search solution. Discover trends on how overall search volume and click-through rates change over time and get a high-level understanding of how well your search is performing.
Understand what your customers are looking for in any given week or a month. Identify changes in user intent early and adjust your content or product offering accordingly.
Get the analytics you need to make decisions. Fruitless searches are a goldmine of opportunity to refine your content, which leads to to happier consumers and better business performance.
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Design a custom experience
These are just a few of the analytics metrics available out of the box.
Get a top-level view of the health of your search. View queries, CTR, and search performance over time.
See a list of the most popular search terms on your site along with their CTR to understand performance.
Identify searches with low CTR or conversion rates — and in the process, identify opportunities for improvement.
View up-to-the-minute collections usage to see how site search and discovery has changed over time.
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Connect key data sources to drive better results
Connect your customer data platform (CDP), service desk, PIM, or any other information sources to leverage real-time data to improve results and get a 360-degree view of customer interactions.
Recommendations can be one-to-one (“because you purchased this…”) or one-to-many (“frequently bought together…”). Both kinds of recommendations are possible.
Powered by Neuralsearch®, recommendations are an order of magnitude better than what you’ll find anywhere else.
Even if visitors aren’t logged in or cookied, you can use attributes like seasonality, time zone, time of day, and similar purchases to deliver recommendations.